From Offshore Partner to Owned GCC

A 5-year journey from 4 Healimpilo engineers delivering client projects to a fully independent Global Capability Center — proving the model works for healthcare software companies looking to scale offshore.
Client Name

Falkon Data

Service Category

Software Development

Industry

Healthcare Interoperability

Project Duration

5 years (2020–2025)

software engineers team working

Project Overview

Falkon Data is a Utah-based healthcare interoperability company that connects the vital systems of healthcare — billing, scheduling, EHR/EMR, clinical labs, and CRMs — through HL7 messaging, FHIR APIs, and custom integrations. Their clients range from EHR vendors and health IT companies to hospitals, medical billing services, and clinical laboratories.

By 2020, Falkon Data was facing the same constraint that every growing healthcare software company eventually hits: U.S. engineering talent was expensive, hard to retain, and not scaling fast enough to meet demand. The company had 12 engineers in the U.S. and a backlog of integration projects that was growing faster than the team could hire.

The CEO, a former hospital IT director, had seen offshore engagements fail before. He wasn’t interested in throwing projects over the fence to a vendor. He needed engineers who understood healthcare interoperability, could work directly with clients, and would become an extension of the Falkon Data team — not a separate contractor relationship.

The Challenge

Start with a small, high-trust offshore team. Prove the model works. Then, over time, build enough scale and capability in India that Falkon Data could establish its own Global Capability Center — owning the team, the culture, and the IP outright.

The Result

  • 4 to 35 Engineers (2020 → 2025) 110%
  • Revenue growth while U.S. team stayed flat
  • 60% Of engineering output from India by Year 4
  • 0% Attrition during GCC transition
  • 4.5 wks Median time-to-integration (down from 8 weeks)
  • 99.8% SimpleChime uptime (fully India-managed)
  • 40% Reduction in U.S. team support burden by Year 1
  • 24/7 Support coverage established by Year 2

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